Terms & Conditions

By accessing and using https://www.syncskills.com.au ("the Website") and the services provided by Jacinth Solutions Pty Ltd (ABN 48 672 884 472) ("SyncSkills", "we", "us"), you agree to these Terms and Conditions. If you do not agree, please do not use our services.

These Terms do not exclude, restrict, or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Where there is any inconsistency between these Terms and the Australian Consumer Law, the Australian Consumer Law prevails.

SyncSkills provides online educational programs, coaching, and career support services. Our programs include live workshops, self-paced courses, career coaching, and community access.

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to affected students. Where a material change affects a program you have paid for, we will offer you the option to continue under the revised program or receive a pro-rata refund for the unused portion.

"Course access" means any of the following: receipt of login credentials, access to the student dashboard, access to the Skool community platform, attendance at any live session, downloading or viewing any course material, or receiving any onboarding communication containing program content.

Upon successful payment (or payment plan setup), you will receive access to your enrolled program. Access duration varies by program and is specified on the relevant course page.

Your account and login credentials are personal to you and must not be shared with others. We reserve the right to suspend accounts suspected of credential sharing without refund.

All prices are in Australian Dollars (AUD) and include GST where applicable. Payments are processed securely through Stripe.

Payment Plan Admin Fee: Instalment payment plans include a 5% admin fee applied to the total outstanding balance. This fee covers payment processing and plan administration costs. Paying in full at the time of enrolment avoids this fee entirely. The fee is disclosed clearly before you authorise any payment plan.

Payment Plan Duration: All instalment payment plans must be completed within 90 calendar days of your enrolment date. Plans that cannot be completed within this window at the agreed instalment amount will not be offered.

Full Payment Liability on Voluntary Withdrawal: If you choose to withdraw from a program for any reason after the 7-day cooling-off period, your obligation to pay the full program fee remains in force. Voluntary withdrawal, reduced attendance, reduced engagement, or personal circumstances do not reduce, defer, or cancel your outstanding payment obligations. Any outstanding balance remains due and payable in full on the original schedule.

Suspension for Missed Payments: If a scheduled instalment payment fails, SyncSkills will retry the debit. If the retry also fails, access to course materials, live sessions, and community platforms will be suspended until the outstanding amount is cleared. Suspension of access does not reduce or cancel the debt. The full remaining balance continues to be owed.

Escalation: Where a payment remains outstanding for more than 30 days after a failed retry, SyncSkills reserves the right to escalate the matter to a debt recovery process. You will be notified in writing before any escalation.

Dishonour Fees: If a direct debit attempt fails due to insufficient funds, your bank may charge you a dishonour fee (typically $10–$35). This charge is levied by your bank, not SyncSkills. You are responsible for ensuring sufficient funds are available in your nominated account on each scheduled debit date.

Payment Disputes: If you believe a debit has been made in error, contact operations@syncskills.com.au within 5 banking days of the debit date. We will investigate and respond within 5 banking days of receiving your dispute.

7-Day Cooling-Off Period: We offer a 7-day cooling-off period from the date of enrolment. If you are dissatisfied with the program and have not yet accessed any course materials (as defined in Section 3), you may request a full refund by contacting operations@syncskills.com.au within 7 calendar days of your enrolment date.

No Refund After Access: Once you have accessed course materials — including attending any live session, accessing the student dashboard, joining the Skool community, or downloading any resource — the 7-day cooling-off period is voided and no refund is available, regardless of the time elapsed since enrolment.

No Refund After 7 Days: After the 7-day cooling-off period, no refunds are available under any circumstances other than those required by the Australian Consumer Law (see Section 1). This applies whether or not you continue to engage with the program.

Withdrawal Does Not Cancel Debt: Choosing to withdraw from the program after the 7-day cooling-off period does not entitle you to a refund and does not cancel any outstanding payment obligations. The full program fee remains payable. If you are on an instalment plan, all scheduled payments continue to be due on their original dates.

ACL Consumer Guarantees: Nothing in this refund policy limits your rights under the Australian Consumer Law. If SyncSkills fails to deliver the program as described, you may be entitled to a refund or other remedy under the ACL.

Refund Process: Approved refunds are processed to the original payment method within 5–10 business days. For bank transfer payments, refunds are issued by direct bank transfer to your nominated account.

By authorising a BECS Direct Debit on the payment setup page, you enter into a Direct Debit Request (DDR) Service Agreement with SyncSkills Pty Ltd (ABN 48 672 884 472), facilitated through Stripe Payments Australia Pty Ltd.

You authorise SyncSkills to debit your nominated Australian bank account through the Bulk Electronic Clearing System (BECS) for the amounts and on the dates set out in your approved payment schedule.

Your Rights: You may request a stop or deferral of a scheduled debit by contacting operations@syncskills.com.au at least 2 business days before the scheduled debit date. A stop or deferral request does not cancel your outstanding payment obligation — the amount remains due and will be rescheduled.

Cancelling Your Direct Debit Mandate: You may cancel your direct debit authority at any time by contacting us or your bank. Cancelling the direct debit mandate does not cancel your debt. The full outstanding balance becomes immediately due and payable on cancellation, and SyncSkills reserves the right to pursue recovery of that balance.

Incorrect Debits: If you believe a debit is incorrect, contact us at operations@syncskills.com.au within 5 banking days. You also have the right to dispute a debit directly with your bank.

BECS Acknowledgement: By completing direct debit setup, you confirm that you are the account holder or have the authority of the account holder to authorise the debit, and that the account is capable of accepting BECS direct debits.

We understand that circumstances change. If you are experiencing genuine financial hardship that affects your ability to meet your payment obligations, contact us at operations@syncskills.com.au within 14 days of the affected payment date.

We will consider hardship requests on a case-by-case basis. Where a hardship arrangement is approved, it may involve a temporary payment deferral or revised schedule. Any hardship arrangement does not reduce the total amount owed — it only affects the timing of payments.

Hardship arrangements are at SyncSkills' sole discretion and do not constitute a waiver of any payment obligation.

All course materials, content, templates, and resources provided by SyncSkills are our intellectual property. You may use them for personal learning and career development purposes only.

You must not reproduce, distribute, sell, or publicly share any SyncSkills course materials without our written permission.

Students are expected to conduct themselves professionally in all SyncSkills programs, events, and community spaces. Harassment, discrimination, or disruptive behaviour will not be tolerated and may result in removal from the program without refund.

Removal for conduct reasons does not cancel any outstanding payment obligations. The full program fee remains payable.

SyncSkills provides education and career support services. We do not guarantee employment outcomes, specific salaries, or job placements. Success stories and testimonials represent individual results and are not guarantees of what you will achieve.

To the maximum extent permitted by Australian Consumer Law, our total liability to you for any claim arising from your use of our services is limited to the amount you have paid for the relevant program.

If you have a complaint or dispute, please contact operations@syncskills.com.au in the first instance. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.

If a dispute cannot be resolved through our internal process, either party may refer the matter to the Queensland Civil and Administrative Tribunal (QCAT) or a relevant alternative dispute resolution body.

For complaints about how we handle your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland.

For questions about these Terms, contact us at operations@syncskills.com.au or write to: Jacinth Solutions Pty Ltd, 70 Eagle Street, Brisbane QLD 4000, Australia.