Refund Policy

We offer a 7-day cooling-off period from the date of enrolment. If you are dissatisfied with the program and have not yet accessed any course materials, you may request a full refund by contacting operations@syncskills.com.au within 7 calendar days of your enrolment date.

"Course access" means any of the following: receipt of login credentials, access to the student dashboard, access to the Skool community platform, attendance at any live session, downloading or viewing any course material, or receiving any onboarding communication containing program content.

Once you have accessed course materials — including attending any live session, logging into the student dashboard, joining the Skool community, or downloading any resource — the 7-day cooling-off period is voided and no refund is available, regardless of the time elapsed since enrolment.

This applies even if access occurred within the first 7 days.

After the 7-day cooling-off period, no refunds are available under any circumstances other than those required by the Australian Consumer Law (see below).

This applies whether or not you continue to engage with the program.

Choosing to withdraw from the program after the 7-day cooling-off period does not entitle you to a refund and does not cancel any outstanding payment obligations. The full program fee remains payable.

If you are on an instalment plan, all scheduled payments continue to be due on their original dates. Voluntary withdrawal, reduced attendance, reduced engagement, or personal circumstances do not reduce, defer, or cancel your outstanding payment obligations.

Cancelling your direct debit mandate does not cancel your debt. The full outstanding balance becomes immediately due and payable on cancellation.

Nothing in this Refund Policy limits your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). If SyncSkills fails to deliver the program as described, you may be entitled to a refund or other remedy under the ACL.

Where there is any inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law prevails.

Approved refunds are processed to the original payment method within 5–10 business days. For bank transfer payments, refunds are issued by direct bank transfer to your nominated account.

To request a refund within the cooling-off period, email us at operations@syncskills.com.au with your full name, enrolment date, and reason for your request.

If you need to defer your enrolment to a future cohort, contact us at least 7 days before your cohort starts. We will transfer your enrolment to the next available cohort at no extra charge (one transfer per enrolment). A transfer does not affect your payment obligations.

If you have a question about your refund eligibility, email us at operations@syncskills.com.au. We will acknowledge your query within 2 business days.