Payment Policy

All prices listed on the SyncSkills website are in Australian Dollars (AUD) and include GST where applicable.

Program prices may change at any time. The price at the time of your enrolment is the price you pay — any subsequent price changes do not affect your enrolment.

We accept payment via credit card, debit card, bank transfer, and direct debit (BECS) for Australian students. For African students, we accept Paystack. All payment information is encrypted and processed securely. We never store your card or bank account details on our servers.

Instalment payment plans are available for eligible programs. All instalment plans include a 5% admin fee applied to the total outstanding balance. This fee reflects the cost of payment processing and plan administration. Paying in full at the time of enrolment avoids this fee entirely.

All instalment plans must be completed within 90 calendar days of your enrolment date. Plans that cannot be completed within this window at the agreed instalment amount will not be offered.

When you select a payment plan, you agree to pay all scheduled instalments on time. Payments are automatically debited on the scheduled dates via BECS direct debit.

Full Payment Liability on Voluntary Withdrawal: Choosing to withdraw from a program after the 7-day cooling-off period does not reduce or cancel your outstanding payment obligations. The full program fee remains due and payable on the original schedule, regardless of whether you continue to engage with the program.

If a scheduled direct debit fails, SyncSkills will retry the debit. If the retry also fails, access to course materials, live sessions, and community platforms will be suspended until the outstanding amount is cleared.

Suspension of access does not reduce or cancel the debt. The full remaining balance continues to be owed.

Where a payment remains outstanding for more than 30 days after a failed retry, SyncSkills reserves the right to escalate the matter to a debt recovery process. You will be notified in writing before any escalation.

If a direct debit attempt fails due to insufficient funds, your bank may charge you a dishonour fee (typically $10–$35). This charge is levied by your bank, not SyncSkills. You are responsible for ensuring sufficient funds are in your nominated account on each scheduled debit date.

We understand that circumstances change. If you are experiencing genuine financial hardship that affects your ability to meet your payment obligations, contact us at operations@syncskills.com.au within 14 days of the affected payment date.

We will consider hardship requests on a case-by-case basis. Where a hardship arrangement is approved, it may involve a temporary payment deferral or revised schedule. Any hardship arrangement does not reduce the total amount owed — it only affects the timing of payments.

Hardship arrangements are at SyncSkills' sole discretion and do not constitute a waiver of any payment obligation.

You may choose to withdraw from a program at any time by contacting operations@syncskills.com.au. Withdrawal after the 7-day cooling-off period does not entitle you to a refund and does not cancel any outstanding payment obligations.

For instalment plans: all scheduled payments continue to be due on their original dates following withdrawal. Cancelling your direct debit mandate does not cancel your debt — the full outstanding balance becomes immediately due and payable on cancellation.

SyncSkills reserves the right to cancel a student's enrolment for: violation of our Terms and Conditions, non-payment (after reasonable notice), or conduct that disrupts other students' learning experience. Removal for any of these reasons does not cancel outstanding payment obligations.

If you need to defer your enrolment to a future cohort, contact us at least 7 days before your cohort starts. We will transfer your enrolment to the next available cohort at no extra charge (one transfer per enrolment). A transfer does not affect your payment obligations — all scheduled payments continue on the original dates.

If you believe a debit has been made in error, contact us at operations@syncskills.com.au within 5 banking days of the debit date. We will investigate and respond within 5 banking days of receiving your dispute.

If a dispute cannot be resolved through our internal process, you may refer the matter to the Queensland Civil and Administrative Tribunal (QCAT) or contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au for privacy-related matters.

Nothing in this Payment Policy limits your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Where there is any inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law prevails.