Payment Policy

All prices listed on the SyncSkills website are in Australian Dollars (AUD) and include GST where applicable.

Program prices may change at any time. The price at the time of your enrolment is the price you pay — any subsequent price changes do not affect your enrolment.

We accept payment via credit card, debit card, and bank transfer through our secure payment processor, Stripe. All payment information is encrypted and processed securely — we never store your card details on our servers.

Many of our programs offer instalment payment plans. When you select a payment plan: you agree to pay the full program fee over the agreed number of instalments, payments are automatically charged on the scheduled dates, failure to make a payment may result in temporary suspension of course access.

If you experience financial hardship, contact us before your payment is due and we will work with you to find a solution.

We offer a 7-day money-back guarantee on all programs. If you are dissatisfied with the program for any reason within the first 7 days of enrolment, contact us for a full refund — no questions asked.

To request a refund, email us at operations@syncskills.com within 7 days of your enrolment date.

After the 7-day guarantee period, refunds are assessed on a case-by-case basis. We will consider: the amount of course content accessed, the reason for the refund request, and any extenuating circumstances.

No refunds are available for programs that have been completed in full, or where more than 50% of the course content has been accessed.

For instalment plans, if a refund is approved, it will be calculated based on the unused portion of the program, less any administrative fees.

You may cancel your enrolment at any time by contacting us. For instalment plans, cancellation does not automatically cancel remaining payments — please contact us to discuss your options.

We reserve the right to cancel a student's enrolment in cases of: violation of our Terms and Conditions, non-payment of instalment plans (after reasonable notice), or conduct that disrupts other students' learning experience.

If you need to defer your enrolment to a future cohort, contact us at least 7 days before your cohort starts. We will transfer your enrolment to the next available cohort at no extra charge (one transfer per enrolment).

If you have a concern about a payment or charge, contact us at operations@syncskills.com. We aim to resolve all payment disputes within 5 business days. If we cannot resolve your concern directly, you may escalate to the Australian Financial Complaints Authority (AFCA).